Hairguard Refund & Cancellation Policy
We have a 30 day Return Policy, which means that if more than 30 days have elapsed since your order was delivered, unfortunately we can't offer you a refund or exchange.
To be eligible to return your order, the item(s) must be unused and in their original packaging. You will then need to return it back to our warehouse. To initiate the return process email firstname.lastname@example.org. Please note that you will be responsible for paying the return postage.
If we receive a returned item that is damaged or not in its original packaging then we reserve the right to refuse the refund.
If your item is eligible for a refund we will usually process the refund in 1 working day, and then the refund can take up to 10 working days to be credited to your bank account
Customers can cancel their order as long as their order has not started processing. Please email email@example.com with URGENT in the subject line. Unfortunately we do not guarantee we will be able to cancel the order.
If you have any questions then please feel free to contact our amazing support team at firstname.lastname@example.org